Be Your Purpose Coaching Agreement

For all Coaching Sessions and Series

This Coaching Agreement between Claire Chancellor, Coach, from Be Your Purpose Coaching, outlines the expectations, responsibilities, and boundaries that support a safe, professional, and transformative coaching experience. By proceeding with coaching, you acknowledge and agree to the terms below.

1. Nature of the Coaching Relationship

Coaching is a professional relationship designed to support the creation and achievement of personal, professional, or well-being goals. Together, we explore patterns, possibilities, and strategies that help you move toward clarity, confidence, and meaningful change.

Coaching may involve all areas of your life, including work, health, relationships, identity, and personal development. You acknowledge that decisions and actions in these areas remain solely your responsibility.

Coaching is not therapy, counselling, mental health treatment, or a crisis service. It does not diagnose or treat mental health conditions. You agree not to use coaching in place of professional therapeutic or medical support. By entering into this agreement, you warrant that you have disclosed to the Coach any pre-existing mental health conditions that may be relevant to the coaching engagement, and that you have obtained (or will obtain) appropriate professional, therapeutic or medical support where necessary.

2. Description of Services

This coaching Clarity series includes eight private 60–90 minute coaching sessions delivered via phone or Zoom over an agreed timeframe (typically 16 weeks).

Single private 60–90 minute coaching sessions are delivered via phone or Zoom.

Your sessions may also include:

  • Personalised tools, reflections, and practices
  • A pathway designed to help you understand and shift the identity patterns behind your stuckness
  • Optional session recordings, which remain the sole property of Be Your Purpose Coaching. Any recordings provided to you are for your personal reference only and must not be shared, published, reproduced, or used as evidence in any proceedings against the Coach. The Coach reserves the right to delete recordings at any time without notice.

The sessions are a collaborative process. Your engagement, honesty, and willingness to take aligned action are essential to your progress.

3. Payment Terms

The fee is payable either:

  • Upfront, or
  • Via an agreed payment plan.

Your place in the session is confirmed once the first payment is received.

If you choose a payment plan, you agree to complete all payments regardless of your level of participation.

4. Refunds, Rescheduling & Series Commitment

The coaching sessions are a commitment to your growth. Refunds are not offered for a change of mind.

Sessions must be used within the agreed timeframe unless otherwise arranged.

If you need to reschedule, please provide at least 24 hours’ notice.

Missed sessions without notice are considered forfeited.

If you choose to discontinue the series early, remaining payments are still due.

5. Communication Between Sessions

You may contact the Coach via email for brief check-ins or clarifications.  The Coach will respond Monday to Friday during standard business hours  (9am to 6pm AEST).

Messages sent outside these hours will be responded to during the next business period.

This boundary supports both your well-being and the Coach’s well-being, and ensures the coaching relationship remains sustainable and professional.

6. Client Responsibilities

You agree to:

  • Complete pre-session activities and questionnaires before the session
  • Attend sessions on time and minimise distractions
  • Engage honestly and openly
  • Take responsibility for your choices, actions, and wellbeing
  • Seek professional support where appropriate (e.g., GP, psychologist, psychiatrist)

Coaching works best when you show up fully and take aligned action between sessions.

7. Coach Responsibilities

The Coach agrees to:

  • Provide a safe, respectful, and confidential coaching environment
  • Offer tools, insights, and reflections tailored to your goals
  • Maintain professional boundaries
  • Honour your autonomy and agency
  • Keep your information private in accordance with Australian privacy law

8. Confidentiality and Privacy

  • Any personal or professional information shared by either party is confidential.
  • I may share examples from my life or business to support your learning; you agree not to share these outside the coaching relationship.
  • You may share sensitive information about your life, work, or emotional experiences; I will keep this confidential unless required by law (e.g., risk of harm).
  • Your data is handled in accordance with the Australian Privacy Act.

9. Limitation of Liability

  • You are responsible for your own decisions and outcomes. Coaching provides insight and support, not directives or guarantees.
  • Be Your Purpose Coaching is not liable for any actions you take or fail to take based on our work together. To the maximum extent permitted by law, all liability is excluded, including all liability for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of income, loss of opportunity, emotional distress, or damage to reputation, howsoever arising.
  • Under Australian Consumer Law, if there is a major issue with the service, the Coach’s liability is limited to:
    1. providing the services again, or
    2. paying the cost of having the services supplied again.
  • If this limitation is found unenforceable, the Coach’s total aggregate liability for all claims arising under or in connection with this agreement will not exceed the amount you paid for the series. Any claim arising under or in connection with this agreement must be brought within three (3) months of the date on which the cause of action arose, failing which such claim shall be irrevocably barred.
  • You agree to indemnify and hold harmless Be Your Purpose Coaching, its officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your decisions, actions, or omissions taken during or as a result of the coaching engagement; (b) any breach by you of these Terms & Conditions; or (c) any third-party claim arising from your use or misuse of the coaching services or materials provided.

10. Professional Advice Disclaimer

Coaching does not replace legal, medical, financial, psychological, or other professional advice.

You agree to seek independent guidance where appropriate and understand that all decisions and actions remain your responsibility.

11. Intellectual Property

All coaching materials, tools, processes, and resources provided to you remain the intellectual property of Be Your Purpose Coaching.

You are granted a personal, non-exclusive, non-transferable licence to use these materials for your own private use only.  You must not share, reproduce, distribute, teach, adapt, or sell any materials to any third party without prior written consent.

12. Dispute Resolution

If a concern arises, we agree to communicate respectfully and attempt to resolve it through discussion.

If we cannot resolve the issue within 14 days, we will engage an independent accredited mediator (online if needed). We will share mediation costs equally.

This agreement is governed by the laws of Victoria, Australia.

13. Respectful Conduct

Both parties agree to act in good faith and refrain from any behaviour, public or private, that harms the other’s reputation, wellbeing, or business.

14. Termination by Coach

Be Your Purpose Coaching reserves the right to terminate this agreement, in whole or in part, at any time by providing written notice to the Client, where: (a) the Coach reasonably determines that the Client’s needs would be better served by a qualified therapist, counsellor, or other health professional; (b) the Client engages in conduct that is abusive, threatening, or otherwise inappropriate; (c) the Client is in material breach of these Terms & Conditions; or (d) the Coach is unable to continue providing services for any professional or personal reason. In the event of termination by the Coach under this clause, the Client shall be entitled to a pro-rata refund of fees paid in respect of sessions not yet delivered, less any costs or expenses incurred. No further liability shall attach to the Coach as a result of such termination.

15. Force Majeure

Neither party shall be liable for any delay or failure to perform their obligations under this agreement where such delay or failure results from circumstances beyond that party’s reasonable control, including but not limited to illness, injury, natural disaster, pandemic, government restrictions, internet or technology failure, or personal emergency. In such circumstances, the affected party shall notify the other party as soon as reasonably practicable, and the parties shall use reasonable endeavours to reschedule any affected sessions. If the force majeure event continues for a period exceeding thirty (30) days, either party may terminate this agreement by written notice, and the Client shall be entitled to a pro-rata refund of fees paid in respect of sessions not yet delivered.

Sincerely,
Claire Chancellor
Be Your Purpose Coaching

Scroll to Top