Feel Seen, Heard & Valued For Being You

This Coaching Agreement outlines the expectations, responsibilities, and boundaries that support a safe, professional, and transformative coaching experience. By proceeding with coaching, you acknowledge and agree to the terms below.

Nature of the Coaching Relationship

Coaching is a professional relationship designed to support the creation and achievement of personal, professional, or business goals. Together, we explore possibilities, develop strategies, and take aligned action toward your desired outcomes.

Responsibility for Results

You are solely responsible for your own results. I am fully committed to supporting you. Coaching is most effective when you are actively engaged and implementing the tools and insights provided.
The session agenda belongs to you. If something isn’t working for you, please let us know during the session so we can adjust and create a plan together.

Session Preparation

You agree to complete all preparation activities and exercises before each session. These tasks are essential to your progress and allow us to use our time effectively. If preparation is not completed, the session may need to be delayed.

Participation

Your full participation and commitment are essential. Please arrive on time, prepared, and ready to engage fully in each session.

Comprehensive Process

Coaching may involve all areas of your life, including work, finances, health, relationships, and personal development. You acknowledge that decisions and actions in these areas are solely your responsibility.

Coaching Is Not Therapy

Coaching does not diagnose or treat mental health conditions. It is not a substitute for counselling, psychotherapy, mental health care, or substance abuse treatment. You agree not to use coaching in place of professional therapeutic support.

Confidentiality

All sessions are confidential. Your information will only be shared with your written consent, except where required by law. Occasionally, themes may be discussed anonymously for professional supervision or training purposes.

Professional Advice Disclaimer

Coaching does not replace legal, medical, financial, business, or other professional advice. You agree to seek independent guidance where appropriate and understand that all decisions and actions remain your responsibility.

Communication Boundaries

Outside of sessions, I check my phone and respond to messages Monday to Friday during standard business hours (AEST). I will reply to you promptly during these working hours. I do not monitor messages outside these times, and I appreciate your understanding as I honour my own wellbeing and boundaries.

Intellectual Property 

All coaching materials, tools, processes, and resources provided to you remain the intellectual property of Be Your Purpose Coaching. You are granted a personal, non‑exclusive, non‑transferable license to use these materials for your own private use only. You must not share, reproduce, distribute, teach, adapt, or sell any materials to any third party without Be Your Purpose Coaching prior written consent.

Fees

All sessions must be paid in full before commencement via Claire’s website (Stripe).  If you are on a payment plan, your payments must be up to date before the session is held.
Once payment is made and this agreement is accepted, the transaction is final, and your session time is confirmed.

Package Duration

Your coaching package begins on the date full payment is received.
All sessions must be completed within the timeframe specified for your package.
Any unused sessions will expire at the end of this period unless otherwise agreed in writing.

Appointments

All sessions are booked using the link provided in your welcome email.
Booking in advance ensures you can access your preferred days and times.

Session Details

Sessions are 60–90 minutes via Zoom or phone.
You will receive relevant resources and follow‑up support where appropriate.

Rescheduling Policy

When you book a session, that time is reserved exclusively for you.
A minimum of 24 hours’ notice is required to reschedule.
Sessions cancelled or rescheduled with less than 24 hours’ notice may be forfeited.

If Claire is unable to attend due to illness or emergency, you will be contacted promptly, and the session will be rescheduled.

No Refunds

All payments are final. If you cancel or do not attend your coaching sessions, there will be no refunds.
If you need to pause your coaching, any unused full sessions may be placed on hold for up to 3 months.
Partial sessions are not refundable.

Your Agreement

By continuing with coaching, you acknowledge that you have read, understood, and agree to the terms outlined in this Coaching Agreement. These boundaries protect your transformation and ensure a high standard of care throughout our work together.

Sincerely,
Claire Chancellor
Be Your Purpose Coaching